STATUTORY RIGHT OF WITHDRAWAL FOR CONSUMERS, RETURN COSTS WHEN EXERCISING THE RIGHT OF WITHDRAWAL, OUR windsor. RETURN POLICY
Below – under point (a) - you will find the instruction concerning the statutory right of withdrawal for consumers. Please also note the provision set out in point (b).
In addition to, and entirely independent from, the statutory right of withdrawal, we grant you, as a special customer service, a contractual right to return products purchased via the Online Shop. This contractual right of return shall apply for a period of 30 days from the date on which the goods are received by you and shall, in all other respects, correspond to the statutory right of withdrawal described below. Therefore, the provisions set out in point (a) and the arrangements contained in point (b) shall apply accordingly to this additional contractual right of return. As a result, you are granted a longer return period of 30 days from receipt of the goods.
- WITHDRAWAL INFORMATION
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall expire fourteen days after the day on which you, or a third party designated by you who is not the carrier, acquire possession of the last goods. To exercise your right of withdrawal, you must inform us (windsor Online Shop, C/O PVS Fashion Service GmbH, Walter-Tron-Strasse 5, 97437 Hassfurt, Germany (tel. +49 7117252304263, e-mail: service.int@windsor.de) of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form or Returns Portal for this purpose; however, its use is not mandatory. You may also exercise your right of withdrawal online via the withdrawal function available in the footer section of the website. If you make use of this online function, we shall promptly provide you, on a durable medium (e.g. by e-mail), with an acknowledgement of receipt containing information regarding the content of the withdrawal declaration as well as the date and time of its receipt. The electronic withdrawal function constitutes an additional option for exercising the right of withdrawal. You may continue to exercise your right of withdrawal, as before, by means of an unequivocal declaration (e.g. by letter or e-mail) or by using the model withdrawal form or Returns Portal. To comply with the withdrawal period, it is sufficient that you send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
- EFFECTS OF WITHDRAWAL
If you withdraw from the contract, we reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from the contract. For such reimbursement, we use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you shall not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You shall send back or hand over the goods to us without undue delay and, in any event, not later than fourteen days from the day on which you communicate your withdrawal from the contract to us, at the following address: windsor Online Shop, C/O PVS Fashion Service GmbH, Walter-Tron-Strasse 5, 97437 Hassfurt, Germany. The deadline shall be deemed to have been met if you dispatch the goods before the period of fourteen days has expired. We will bear the costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal shall not apply to the delivery of goods that are manufactured according to customer specifications, clearly tailored to personal needs, or unsuitable for return due to their nature.