Our service:

6.95 EUR shipping cost / free shipment for orders over 200 EUR
Shipping by DHL - delivered within 1-3 working days
Free returns
30-day returns policy
Service hotline: 00800-31131133
Service email address: service.eu@windsor.de
 
 

FAQ

1. Which payment methods are available?
 
2. How does shipment work?
 
3. How can I track my package?
 
4. Can I change my order after it has been placed (address, items)?
 
5. Can I exchange items (for other sizes or colours)?
 
6. How do I return an item?
 
7. How do I get my money back?
 
8. What do I do if I can’t log in/I don’t receive a new password?
 
9. How and where can I apply to be part of the team?
 
 
 
 
 
 
1. What are the payment methods available?
 
- Credit card
- PayPal
- Pre-payment
- iDeal (only in the Netherlands)
 
Payment by credit card
 
Payment by Visa or MasterCard for a no-stress, no-fuss experience. The money only comes out of your account once your windsor. item is shipped. If you return an item, we make sure the money is paid back into your account as quickly as possible after your return has been processed by our logistics centre.
 
Payment by PayPal
 
Anyone who has a bank account or credit card can pay with PayPal - provided that you’re registered with them.
If you select PayPal as your payment method, you’ll be redirected to the PayPal website after clicking “BUY NOW”. You can then log in with your PayPal details and make your payment from there. This way, we won’t be aware of your payment information. PayPal will inform us directly about whether your payment has gone through so that we can then start to process your order to be sent out without delay.
 
Making a pre-payment
 
After you have placed your order in the windsor. Online-Store, you’ll receive a confirmation e-mail. Here you’ll find all the details you’ll need to make the pre-payment. Please transfer the full amount to the following account within 7 working days:
 
Lenox AG
Account number: 049841003
Sort code: 69070032
IBAN: DE96 6907 0032 0049 8410 03
BIC: DEUTDE6F690
Deutsche Bank
 
Once we have received the payment, we will ship your windsor. item within 1-3 working days.
If we do not receive your payment within the specified time frame, your order will be cancelled and the reserved items will be made available to other customers.
 
Please note that the payment methods available may vary from country to country.
 
2. How does shipment work?
 
Our shipping cost is 6.95 EUR per order. Shipment is free on orders over 200 EUR. Shipment by DHL usually takes between 1-3 working days.
 
You’ll receive an e-mail once your items are dispatched. If you have still not received your order one week after the e-mail shipment confirmation was sent, please contact our customer service team on the service hotline or by filling in the contact form.
 
Standard returns are free of charge.
 
3. How can I track my package?
 
The package is available for tracking 24 hours after it has been shipped by going to www.dhl.de and entering the tracking number found on the shipment and purchase confirmation e-mail.
 
 
4. Can I change my order once it has been placed (address, items)?
 
We are sorry to inform you that it is not possible to change the delivery address or add items to the order once it has been placed, as the process is automated.
 
 
5. Can I exchange items (for other sizes or colours)?
 
Unfortunately, we do not currently offer an exchange service.
If you do not like an item, or if it does not fit, you can return this item free of charge using the returns slip provided. After we have received your return, we will credit your account.
You may then place a new order if you would like the same item in a different size/colour.
 
 
6. How do I return an item?
 
To send an item back, it is best to use the returns slip provided in your package. If you cannot find the returns slip, please contact our customer service team on the service hotline or by filling in the contact form.
 
Please note: Any returned items must still have their original tags attached and they must be in a suitable condition, i.e. the item has been checked and tried on, but not worn. We cannot resell any returned items which have a strong smell or any other signs of wear. As a result, if any such items are returned, we must make a claim for compensation for lost of value.
The bags for clothes and other extras are all part of the item and must be returned together with the item, where applicable.
Please prevent items from being damaged during transportation by packaging them carefully. For the sake of the environment, simply use the original packaging.
 
 
7. How do I get my money back?
 
As soon as we have received your return and it has been checked, we will refund the amount via the payment method you selected.
It may take up to 7 days for us to receive and check your return. The refund process depends on the selected payment method and takes place within 14 working days after we have received your return.
 
Credit card: Your credit card account will be credited. The refund may appear on your next credit card statement. 
 
Paypal:Your PayPal account will be credited. You will need to transfer this money back to your bank or credit card account yourself, as this is not done automatically.
 
Pre-payment: Your bank account will be credited. 
 
If you redeemed a newsletter coupon, your order must still amount to a minimum of 200 EUR even after items have been returned.
 
 
8. What do I do if I can’t log in/I don’t receive a new password?
 
Please first check whether you are a registered customer with an account on the windsor. Online-Store or whether you only subscribe to the newsletter or place orders as a guest.
 
If you have checked the Spam folder and still cannot find an e-mail, please contact our customer service team on the service hotline or by filling in the contact form.
 
 
9. How and where can I apply to be part of the team?
 
Please apply directly in response to the job postings on the careers section of our group website www.holyfashiongroup.com or register to be part of our online talent pool via the same website.
We are happy to deal with any other requests of this nature via the following e-mail address: contact@holyfashiongroup.com.